CESTEL: Your Strategic Partner for the Comprehensive Implementation of NGeCall in Your PSAP.
Integrate the next generation of emergency calls, NG-eCall, ensuring interoperability according to ETSI and CEN/CENELEC standards and compliance with EU Mandate 2024/1180.
NG eCall Decoder for PSAPs and 112 Emergency Centres
The CES NG-eCall Decoder enables PSAPs (Public Safety Answering Points) and 112 Emergency Centres to receive, decode and display the information associated with NG eCall emergency calls. The solution processes the Minimum Set of Data (MSD) and facilitates integration with emergency centre systems, supporting NG eCall over IMS and 4G/5G networks.
It includes an SDK and API documentation and supports licensing for multiple simultaneous calls.
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IVS NGeCall (Tier I) is NOW AVAILABLE:
Completing the range of NGeCall test products that Cestel has been offering in response to the interest shown in these types of solutions by PSAPs, MNOs, and integrators—particularly in view of the new regulations coming into force on January 1st, 2026—we are pleased to announce that the IVS NGeCall device (Tier I ) is now available for commercial release, completing the full suite of test tools.
This device enables an NGeCall to be made over VoLTE/VoNR networks, in the same way that IVS units in type-approved vehicles will do from 2026 onward, thereby allowing a true end-to-end test to ensure that both the operator’s network and the PSAP’s final equipment function correctly.
The device is extremely easy to operate via a mobile app, making it simple to perform this type of test in any environment or situation.
Oficial Certificate EN 7240:2024 IVS
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At CESTEL, we lead the digital transformation of emergency centers. Our NG-eCall and RTT solutions are designed so your PSAP can efficiently manage the emergency communications of the future.At CESTEL, we lead the digital transformation of emergency centers. Our NG-eCall and RTT solutions are designed so your PSAP can efficiently manage the emergency communications of the future.
CESTEL’s NG-eCall solution enables the reception of vehicle data for eCall calls based on both circuit-switched technology (2G/3G) and the new packet-switched technology deployed in 4G/5G networks, offering full support for all types of eCall calls with a single solution.
Is your PSAP ready for the NGeCall requirements?
Urgent Regulatory Adaptation:
Advanced Data Management:
Inclusive Communications:
Integrating RTT (real-time text) to ensure accessibility is critical, surpassing the limitations of modern TTY terminals.
Complex Integration:
CESTEL NG-eCall SOLUTION
CESTEL offers a robust and modular platform that not only implements NG-eCall but integrates it with a complete emergency communications ecosystem.
From the eCall decoder to the RTT gateway for PSAP and the RTT session room, our solution is designed for maximum efficiency and reliability.
We even offer our IVSnNGeCall Tester tool Tier I, allowing exhaustive testing of eCall calls within the infrastructure.
Advanced eCall/NG-eCall Management
- Reception and processing of automatic and manual eCall.
- Compatible with traditional eCall.
- Full support for NG-eCall, including MSD v3 decoding and Euro NCAP additional data.
- Accurate MSD forwarding and decoding functionality with our eCall decoder.
- Compatible with all certified IVS.
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Accessible Communications with RTT
- Implementation of RTT (Real-Time Text), including both native RTT and PEMEA RTT.
- Tools such as the RTT viewer for PSAP and the RTT session room for operators.
- Overcoming the instant messaging vs RTT dichotomy with professional solutions.
Integration and Platform:
- Flexible PSAP integration API for seamless connection with existing systems.
- Support for NG-eCall over VoLTE and IMS NG112, with or without ESINet.
- Access to call data via a light web-based viewer for agile and comprehensive monitoring.
- Virtualizable and redundant solution.
EMPOWER YOUR PSAP: Efficiency, Compliance, and Improved Response Times with CESTEL.
Guaranteed Regulatory Compliance:
Simplified Integration:
Optimized Response:
Efficient Operations:
Inclusive Communications:
Flexibility and Expert Support:
Frequently Asked Questions (FAQs)
What is NG-eCall and how does it differ from traditional eCall?
NG-eCall is the evolution of the automatic emergency call system, adapted to 4G/5G and IMS networks. Unlike traditional eCall, which is based on 2G/3G networks, NG-eCall significantly reduces the time needed to transmit the Minimum Set of Data (MSD), expands vehicle location information, and allows the future addition of other types of content besides voice, such as video.
Why is it necessary to migrate from eCall to NG-eCall?
The European Union has mandated the transition to NG-eCall due to the progressive shutdown of 2G and 3G networks and the need for faster and more accurate systems. Failure to upgrade carries the risk of not receiving emergency calls with complete or real-time data, which affects response efficiency, in addition to non-compliance with a European Commission mandate and its associated consequences.
What is an IP emergency call and how does it work in NG-eCall?
An IP emergency call is a communication that uses next-generation networks (4G, 5G, and IMS) to transmit voice and data simultaneously to an emergency center (PSAP). NG-eCall sends a Minimum Set of Data (MSD) along with the voice call, increasing the amount of information and reducing response times.
What data does NG-eCall transmit to emergency centers?
In addition to the Minimum Set of Data (MSD)—which includes location, time of the accident, number of passengers, and vehicle type—it can send previous location positions and other technical data according to the MSD v3 standard, as well as optional data such as those defined in Euro NCAP TB 040 (crash sensor data).
What advantages does NG-eCall offer a 112 PSAP?
● Compliance with a European Commission mandate
● More precise location through position deltas, which were previously optional
● Compatibility with 4G/5G networks and VoLTE
● Ability to use communication channels that support other media (video, RTT, etc.)
● Reduced emergency response times.
How is NG-eCall integrated into an existing emergency center?
Integration is done via an NG-eCall decoder and, optionally, a simulator for testing. These devices connect to the PSAP system, ensuring compatibility with IP protocols and European standards. Cestel provides technical support and pilot tests for a smooth migration without interruptions.
Is specific hardware required to implement NG-eCall?
Yes, an NG-eCall decoder compliant with the applicable regulations is required. It is also recommended to have simulation equipment to validate PSAP data reception before actual deployment.
What regulations govern NG-eCall in Europe?
NG-eCall is governed by a set of standards, including RFC8147, EN 15722:2022, ETSI interoperability requirements, the EU mandate for the transition to NG-eCall, and, in specific cases, the EAA Directive on accessibility.
Can NG-eCall be tested before final deployment?
Yes. Cestel has IVS simulators and decoders that allow validation of data flow, voice calls, and system compatibility with defined networks and protocols. These tests reduce risks and avoid errors during implementation.
What happens if a PSAP does not migrate to NG-eCall?
Centers that do not migrate risk not receiving emergency calls from vehicles equipped with NG-eCall, which can lead to loss of critical information and delays in response, affecting public safety, as well as non-compliance with Directive EU2024/1180.
How does Cestel ensure the international compatibility of its NG-eCall?
Cestel develops its solutions in compliance with European standards (ETSI, UNECE) and participates in ETSI interoperability tests, ensuring that its NG-eCall works with any IVS manufacturer and in any EU country.
Can text or video communication be added to NG-eCall?
Yes. By integrating into the NG112 ecosystem, it is prepared to incorporate video or real-time text communication (RTT) in the future, improving accessibility and emergency management.
What support does Cestel offer during the migration to NG-eCall?
Cestel supports the entire process: from the initial technical analysis, installation, and configuration, to PSAP staff training. Software updates and specialized technical support are also provided.
COMMITTED TO EXCELLENCE AND EUROPEAN STANDARDS
Our solutions are developed in strict compliance with:
CESTEL: your trusted technology partner for PSAP modernization.
Demonstrated experience:
Integrated solutions:
In-depth knowledge:
Assistance tools:
Interoperability-Centered Approach:
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The Future of Emergencies is NG-eCall.
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