NG112 introduces a new technological architecture designed to modernize emergency communication systems.
This architecture makes it possible to integrate multiple communication channels within an IP-based infrastructure.
ESInet
One of the main components is the Emergency Services IP Network (ESInet).
This network connects the different systems involved in emergency management.
Emergency call routing
NG112 systems include mechanisms that allow emergency communications to be routed to the appropriate center.
This process uses information such as the user’s location.
Next-generation PSAPs
Next-generation PSAPs use communication platforms capable of managing:
- voice calls
- video calls
- text messages
- data transmission
Multimedia communications
One of the main innovations of NG112 is the ability to manage multimedia communications.
This allows operators to have more information about incidents.